Comments on: HP Pavilion QuickTouch on-screen display software is garbage

By: Ben

Ben — Fri, 19 Feb 2010 22:55:34 +0000

I have the same problem but it doesnt occur very often if you run google chrome as your browser. Also pressing “Enter” when the window pops up will take it away much faster than waiting for it. When you press it the volume window will flash and just hit it till it goes away.

By: eskay

eskay — Thu, 03 Dec 2009 23:43:40 +0000

WTH. i am soo confused. everytime i open another browser or even ms word for gods sake..the damn volume messes up and sounds like its going in slow motion. :S does anyone know how i can fix this?

By: weer

weer — Wed, 21 Oct 2009 15:45:07 +0000

What in the hell? I did not type that! Someone is imitating me and doing a really immature job of it… =/

By: weer

weer — Wed, 21 Oct 2009 15:41:47 +0000

Shit! Your a dick for saying I should try IntelliType. It fucked up my system and deleted everything on it! I am going to talk to my lawyer and see what I can do legally. At minimum I will see to it that your site is shut down immediately!

By: weer

weer — Mon, 27 Jul 2009 04:53:12 +0000

Hi !!
thanx for telling us about the Microsoft IntelliType thing it really saved my day ..
I was just wondering .. the volume bar for Microsoft IntelliType .. can I change its position I wanna make it in the center of the screen so I was wondering if there was a way .. I tried dragging but it didnt work so ,., Please enlighten me
thanks again !!

By: Jonathan

Jonathan — Fri, 10 Jul 2009 00:49:39 +0000

I downloaded the driver but its not working on my computer. :[ Before I downloaded it though I deleted all the quicktouch software thinking it would solve the problem. It didn’t. Anyone know where to download the original quicktouch software so it could possibly work? :/

By: Gary

Gary — Mon, 20 Apr 2009 11:59:34 +0000

Hi, just got a HPdv7-1232nr and my problem, is after installing my CA Antivirus, it strted its initial scan, and that scan has been running for 2 days!….it is moving….WTF?

By: Christopher

Christopher — Fri, 03 Apr 2009 00:11:39 +0000

I had the same problem!

Yesterday I bought an HP Pavilion a6720y with Vista 64, and when I transferred all my files and programs from my old system I noticed the same flashing and crashing problem when using the volume controls while running programs in full screen mode.

I contacted HP support to get help in disabling it with out messing up anything finding it on my own because I have a Sony laptop with Vista 64 and knew this feature was not a windows problem because it doesn’t have that feature.

After two support sessions and hours of un-installing my key board drivers, re-installing my key board drivers, setting up my key board buttons, and a bios update nothing had worked.

Before I made a 3rd try with HP support I tried looking up the problem on google and found this web page/site.

I read the whole thing and tried Matt’s suggestion above, using msconfig to turn off HP Quick Touch Onscreen Display. Problem was I didn’t have it listed.

I did have HP MediaSmart listed, so I tried the same thing with it and BINGO no more OSD issues.

Thanks to the people here who had the knowledge to help point me in the right direction. Now, if we can get those kind of people working at HP and other companies in the support or service departments it might save customers many hours of time.

By: Angie

Angie — Tue, 31 Mar 2009 18:02:23 +0000

Hey,I have a huge,really irritating problem which has been going on for months.I have an HP Pavilion dv2000 laptop and the touch buttons located next to the power button have started going nuts,especially the mute button.it goes on and off by itself.The same thing happened with my HP quickplay coz it has a touch button too so i deleted it but i dunno what to do about my mute button.plz,somebody help me.I am getting frustrated with the mute button.i can’t listen to music or watch movies peacefully now coz my fingers have to be eveready to unmute when the volume gets muted.i’d really,truely appreciate it if anyone could provide a solution to it.can i disable the touch buttons?

By: Lee

Lee — Thu, 05 Mar 2009 02:31:15 +0000

It really is amazing that HP even installs the QuickTouch on 64-bit. I’ve purchased two Pavillions, one 6 months ago and one just a few days ago. Both are running Vista 64-bit. The older one had exactly the same problems right out of the box as noted above, the freaking on screen display would cause delays and several seconds to catch up to how many times I pressed the vol up or down. The new one, exactly a stated above, right out of the box, had the on screen display disabled but still has QuickTouch enabled in MSCONFIG startup. And guess what? the QuickTouch mute was always orange. Touching it toggelled the speaker between mute/unmute in the task bar, but the QuickTouch button remained orange (disabled) and there was NO sound no matter what I did. I disabled QuickTouch in the startup and all works fine now. WHAT A BUNCH OF IDIOTS HP is!!! For at least 6 months they are shipping laptops that do not work out of the box! You have to do websearches and disable software just to get sound or remove an on screen display gross bug. I have to believe they do not quality check, how could they be doing it? All you have to do is turn it on and it won’t work right. I do like the laptops other than that (and other than the crap which you have to decrapify, but all laptops have that).

This site was helpful, THANKS!

By: Lil

Lil — Tue, 03 Mar 2009 14:06:47 +0000

I have the same problem. Now its not only the volume it gets worse! Now the quicktouch has stopped working totally, the volume icon isnt showing up beside the clock, and the volume icon on quicktouch is red (mute) and stuck.
I ve tried re installing the driver for both audio and quicktouch and nothing helped. I also cant find the recovery cd. It sucks because i work online and its practically my life. How do i go about repairing this? I paid like $900 for this laptop and still have the wrranty but i cant live without it until it gets repaired. Help???

By: Riky

Riky — Mon, 02 Mar 2009 16:04:44 +0000

Thanks for you information.
I game a lott and when i want to push the volume down my game will close.
I hope it will work, thanks anyway.

By: Martin Zinaich

Martin Zinaich — Sun, 15 Feb 2009 14:45:47 +0000

Thank you for this post. I’m had that same problem and HP’s removal of OSD was not well described in the update. So after trying to figure out what was wrong I found this post. To date it looks like HP still has not corrected. Here are a couple of low resource options:

1) Enable Vista’s Volume control in the tray. Right click the tray / properties / check off Volume. The little speaker does give a view of the volume level, albeit in very small sound wave pixels

2) Use the Vista sidebar and add a volume gadget. This one seems to work OK:
http://gallery.live.com/liveItemDetail.aspx?li=90ab2b0d-633e-4f28-8177-6d77f23852bf&bt=1&pl=1

By: Matt

Matt — Thu, 22 Jan 2009 22:40:22 +0000

Hey, if you’re having a problem with your HP laptop freezing because of the onscreen display that comes up when using the volume buttons, I had the same problem. Didn’t know what was up with it. All you need to do is turn the onscreen display off when you’re using those buttons and your computer works perfectly.

To get to these, just go into system configuration, (type it in the search on the start menu), Go into startup. You’ll see one of the things being HP Quick Touch Onscreen Display. Just uncheck the box and click apply. The computer will need to restart in order for these changes to take place, but after a reboot, the onscreen display is gone when using the buttons and your buttons work and the computer doesn’t freeze up.

Also, if you’re in system configuration, go into the Boot tab, click advanced options, check number of processors and make it 2. Same for maximum memory, check it and make it the maximum. This will speed startup just a tad, not extremely noticable, but I noticed a little faster bootup.

By: Victor

Victor — Thu, 15 Jan 2009 20:08:41 +0000

I forgot to say,i have Windows Vista Home Premium x64

By: Victor

Victor — Thu, 15 Jan 2009 20:02:43 +0000

Hi!

I bought recently an HP Pavilion dv7-1020ea laptop from PC World UK,it`s a brand new but i have one problem and i hope you can help me.

The Quick Touch buttons for Quick Play PARTIALLY work, I can adjust the volume, turn my Wireless/Bluetooth On/Off, however I cannot mute or start quickplay using these buttons.

Can anyone advise me what to do with this?

Steps I’ve taken so far:

1: Reinstalled HP Quick Launch Buttons(Tried several versions,inclusive the latest 6.40 H2)
2: Updated HP QuickPlay to latest version.
3: Tried several version of QuickTouch Software

Thanks in advance

By: Dan

Dan — Sat, 10 Jan 2009 19:21:42 +0000

Well I finally got fed up with this and found a cool program called 3RVX, see review here:

http://www.freewaregenius.com/2008/10/02/3rvx-stylish-hotkey-enabled-volume-control/

It works perfectly! It’s worth a try for anyone who gets fed up with HP’s software.

By: Torsten Martinsen

Torsten Martinsen — Thu, 01 Jan 2009 21:09:11 +0000

HP are notorious for this – the SW for the DeskJet printers install most of the files into %ProgramFiles%, but a few files always go into “\Program Files”. They have done this for years, too.

By: Dan

Dan — Mon, 29 Dec 2008 22:10:28 +0000

FYI I am Dan.

By: Dan

Dan — Mon, 29 Dec 2008 16:36:03 +0000

FYI The third post is by someone pretending that I’m not the Dan in the 1st and 2nd post.

By: Dan

Dan — Sun, 28 Dec 2008 04:13:23 +0000

FYI The first and second posts were made by different people (I am the Dan in post #1). I guess I need to use a different handle now. :P

By: Peter van Dam

Peter van Dam — Sat, 27 Dec 2008 10:40:39 +0000

Well, this is just for programs. Even when running 32bit those OSD’s are pretty annoying. Playing a game? Well, that gives u an extreme flashing volume screen, if not it just minimised the game ur playing, or helps it to freeze up.

And at what use? The volume thing is shown in the bottom right, showing the exact same thing, and during a game? They more listen to the sound it makes rather then a bar shown on a screen.

HP and other OEM’s put so much crap on computers these days, since they know VISTA get blamed for it.

By: Dan

Dan — Sat, 27 Dec 2008 07:04:28 +0000

If you download the latest version of QuickTouch it actually removes the OSD from x64 windows as a “bug fix”, which is totally unacceptable (see http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-62436-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3795469). In related news the Quick Launch Buttons software is also complete crap. If you connect a bluetooth mouse it crashes with an error saying “HID DATA has stopped working”. There are hundreds of people with the same problem if you google it and yet nothing has been done. I talked to HP support about it but of course they were completely useless as expected. Btw I have a dv5t notebook.

By: Dan

Dan — Sat, 27 Dec 2008 04:54:30 +0000

Send that install.bat into The Daily WTF. It gets my vote. Someone should tell them 1) there exist languages other than English 2) such languages do influence the name of the Program Files folder(s) 3) you can move Program Files wherever the hell you want with some registry tweaks 4) I will create a C:\Program Files (x86) now to see what software breaks on my 32 bit system.

Oooh send the VBS too. Do those guys know about Registry Editor? How about the .REG files it can export and import? Do they know about reg.exe which can import .REG files without a modal dialog box? I’m guessing no on at least the last two.

I got the IntelliMouse stuff with a MS mouse I got for Christmas. My general response with hardware that includes CDs is to ignore the CDs (unless Windows, Windows Update, and Google all fail to find drivers for it). Never found a need for any excess program stuff. My PC is too old (and tries to run games too new for it) to run all those background programs.

I tried PC Decrapifier once, it didn’t work very well. There was about 6 – 12 pieces of stuff on the computer and it only found two, and couldn’t remove either (and one of them had a totally working uninstaller it could have invoked) which really surprised me since I had heard such high praise about it.